Service Level Agreement

These terms describe service operation; they do not define a contractual availability commitment.

• SSLforSaaS / "the service" — The SSL automation platform operated by SSLforSaaS.
• Global Proxy — SSLforSaaS's network providing public access of client resources via the SSLforSaaS server.
• Certification System — The SSLforSaaS system which provisions SSL certificates.
• Incident report — Information provided to help investigate a service issue.
• Incident — Any set of circumstances resulting in an observable or reproduceable degradation of the Service.
• Outage Period — The number of downtime minutes resulting from an Unscheduled Service Outage.
• Customer Planned Downtime — Downtime expressly specified to SSLforSaaS by Customer, including any request for service suspension.
• Unscheduled Service Outage — A disruption to the service not previously communicated to the customer, resulting in unavailability to end users.

The app exposes project and domain lifecycle status. These observations help diagnose issues; they are not proof of continuous availability.

Use the published contact address and product documentation for questions or issue reports.

• General contact: contact@sslforsaas.io
• API documentation for integration and error handling
• Security information for security reporting guidance

These contact options do not imply a guaranteed response or resolution time, dashboard live chat, or a dedicated account manager.

No staffed support hours or on-call response schedule are published here.

Domain availability depends on customer DNS, origin reachability, provider validation, and the project's lifecycle state.

Report an issue through the contact address above. This reporting guidance does not define eligibility for a service credit.

Useful diagnostic information includes:

• Detailed descriptions of the Incident
• The duration of such Incident
• Sanitized error codes, request IDs, and affected operation names
• Any steps taken, or attempts made, by Customer to resolve the Incident

Do not include passwords, API keys, cookies, webhook secrets, or private access links in a report.

When investigating availability, consider factors outside the application's lifecycle controls, including:

• Customer's or its End Users' hardware, software or connectivity issues
• Acts or omissions of Customer, its employees, agents, contractors, or vendors
• A third party gaining access to the Service by means of Customer's Authorized Users' accounts or equipment
• Caused by Customer's continued use of the Service after SSLforSaaS has advised Customer to modify such use
• Scheduled or emergency maintenance windows
• Force Majeure events

No automatic service-credit program is published here. This page does not define credit eligibility, amounts, or a claims deadline.

Review the Terms of Service and the plan information shown during project setup. This page does not add a new commercial offering.